"Why can't I just
email Tony directly like I used to be able to do?"
Over the last couple of years, I've been spending an ever increasing percentage of my time handling email, to the point where I was spending some 70-80% of my time on email alone.
On an average day, I was getting 1,000 to 1,500 emails. That's right, 1,000 to 1,500 emails a day. Not 1,000 to 1,500 emails a month, not 1,000 to 1,500 emails a week... 1,000 to 1,500 emails a day!
Now...
Although a fairly large percentage of those emails were spam and virus containing emails, it required going through each and every one of them looking for email messages from customers, subscribers and affiliates.
Reviewing and deleting those spam and virus containing emails alone took a fairly significant amount of time.
Then, of course, there was the time necessary to reply to those emails that required a reply. I've had many days where that one task alone took up my entire day.
In addition...
I began to realize email is getting more unreliable every day.
I've had more and more people every day telling me they sent me emails that I never received and/or they never received emails I'd sent them. Either the emails weren't making it or they were getting filtered by ISPs and/or spam filters once they got there.
Therefore...
We've set up a new "support system" including a "ticket" system to replace traditional email.
This new support system will:
1. Allow our customers, subscribers and affiliates to get *instant* answers to the most frequently asked questions we get without having to email us and without having to wait for a reply.
2. Insure we get questions from our customers, subscribers and affiliates and they get our answers in an organized and timely manner.
3. Free up my time to create new and better products and content for my customers and subscribers, and new and better tools for my affiliates.
So...
As you can see, in the end, we both win by having our communication set up as a "system" rather than relying on increasingly unreliable email to keep us connected.
Thanks for understanding!
Tony